2025 Verse Year in Review: Our Patients
The DME experience for patients has been slow and confusing for far too long. At Verse, we are redefining the DME experience for every patient, and earned a patient NPS of 73 in 2025.
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A letter from Dhaivat Pandya,
our Founder & CEO
To the Verse community,
Our vision at Verse is to be the one partner you can rely on when a patient needs hospital-quality care at home. In 2025, we made meaningful progress towards achieving that vision.
We tripled our number of facility partners while retaining 95% of existing facility partners, generated material savings for our health plan partners, and delivered a patient NPS of 73. I'm excited to share additional stats and anecdotes with you in the pages to come.
Thank you for delivering hospital-quality care at home with us in 2025. Here's to an incredible 2026.
Dhaivat Pandya
Founder & CEO
Our Patient Results
Patient experience in DME must be better.
Incumbent DME network managers and national providers average 1-2 star patient reviews, and Net Promoter Scores (NPS) ranging from -20 to 30. These are clear symptoms of patient dissatisfaction and unmet need.
We're proud to share that Verse's patients recorded a 73 NPS in 2025, thanks to our:
95%
On-time Delivery Rate
99.9%
Order Accuracy Rate
98%
Call Resolution Rate
"The trust, and freedom of mind, of knowing that my supplier is all over my order and that I will get it within a day or so is golden to me."
- Verse Medical Patient
