2025 Verse Year in Review: Payor Partners
Our goal for our payor partners is to make a seamless DME experience accessible and affordable. In 2025, our partners realized material savings and delivered excellent member experience in DME.
A letter from Dhaivat Pandya,
our Founder & CEO
To the Verse community,
Our vision at Verse is to be the one partner you can rely on when a patient needs hospital-quality care at home. In 2025, we made meaningful progress towards achieving that vision.
We tripled our number of facility partners while retaining 95% of existing facility partners, generated material savings for our health plan partners, and delivered a patient NPS of 73. I'm excited to share additional stats and anecdotes with you in the pages to come.
Thank you for delivering hospital-quality care at home with us in 2025. Here's to an incredible 2026.
Dhaivat Pandya
Founder & CEO
2025 By the Numbers
Up to 20% Savings
Generated for payor partners
3x More Facilities
partnered with Verse, year over year
73 Patient
NPS
across Verse's national patient panel
Payor Results
Verse reduces spend by lowering unit cost and validating coverage as clinicians order DME. With a patient NPS of 73, we proved that cost control and member experience aren't mutually exclusive.
1. Unit Cost Savings
Multiple payor partners reduced unit cost on targeted categories by up to 20%.
2. Coverage Validation
One of Verse's preferred payor partners realized savings of 7% PMPM through our point-of-care coverage validation.
3. Member Experience
Verse received one member grievance in 2025 across all patients served, and delivered a patient NPS of 73.
Key Payor Outcomes
Up to 20%
1 in 6
1
all year
Case Management Partnerships
Case management and health services teams partner with Verse to save time, improve order transparency, and make sure high-risk members get DME on time. In 2025, our case management referral volume increased by 600%.
Hear from our Case Management partners:
“Verse is exactly the partner we always needed.”
Midwest D-SNP Plan
“I’ve had fantastic experiences with Verse and you have become my go-to for my members’ DME needs. Thank you for making the process so easy and timely for us and our members!”
National MA Plan
“I do all my orders with Verse. Y’all are fantastic. I love working with you guys.”
Southwest Medicaid Plan
